{"id":3744,"date":"2026-03-02T15:09:00","date_gmt":"2026-03-02T15:09:00","guid":{"rendered":"https:\/\/cordemeyerslager-nl.bearwithus.nl\/klachtenregeling\/"},"modified":"2026-03-02T15:23:44","modified_gmt":"2026-03-02T15:23:44","slug":"complaints-settlement","status":"publish","type":"page","link":"https:\/\/cordemeyerslager-nl.bearwithus.nl\/en\/complaints-settlement\/","title":{"rendered":"Complaints Settlement"},"content":{"rendered":"\n<section class=\"wp-block-group alignwide simple-hero is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-top:var(--wp--preset--spacing--128);margin-bottom:var(--wp--preset--spacing--128)\">\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-ee8e4ee simple-hero__wrapper\" data-block-id=\"ee8e4ee\"><style>.stk-ee8e4ee .stk--block-align-ee8e4ee{align-items:center !important;}.stk-ee8e4ee {margin-top:var(--stk--preset--spacing--none, 0px) !important;margin-bottom:var(--stk--preset--spacing--none, 0px) !important;}.stk-ee8e4ee-column{--stk-column-gap:var(--stk--preset--spacing--40, 2.5rem) !important;justify-content:space-between !important;}<\/style><div class=\"stk-row stk-inner-blocks stk--block-align-ee8e4ee stk-block-content stk-content-align stk-ee8e4ee-column stk--flex alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9beb764 stk-entrance\" data-v=\"4\" data-block-id=\"9beb764\"><style>.stk-9beb764-container{margin-top:var(--stk--preset--spacing--none, 0px) !important;margin-right:var(--stk--preset--spacing--none, 0px) !important;margin-bottom:var(--stk--preset--spacing--none, 0px) !important;margin-left:var(--stk--preset--spacing--none, 0px) !important;max-width:600px !important;min-width:auto !important;}.stk-9beb764-inner-blocks{row-gap:var(--stk--preset--spacing--24, 1.5rem) !important;}.stk-9beb764 {--entrance-transform:translateY(35px) !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9beb764-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-9beb764-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-eea2130\" id=\"heading-placeholder\" data-block-id=\"eea2130\"><style>.stk-eea2130 {margin-bottom:var(--stk--preset--spacing--none, 0px) !important;}<\/style><h1 class=\"stk-block-heading__text\">Complaints Settlement<\/h1><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-69a671a stk-entrance content-image__image-container\" data-v=\"4\" data-block-id=\"69a671a\"><style>.stk-69a671a-container{margin-top:var(--stk--preset--spacing--none, 0px) !important;margin-right:var(--stk--preset--spacing--none, 0px) !important;margin-bottom:var(--stk--preset--spacing--none, 0px) !important;margin-left:var(--stk--preset--spacing--none, 0px) !important;max-width:600px !important;min-width:auto !important;}.stk-69a671a {--entrance-transform:translateX(50px) !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-69a671a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-69a671a-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a4ff6eb\" data-block-id=\"a4ff6eb\"><style>.stk-a4ff6eb {margin-bottom:var(--stk--preset--spacing--none, 0px) !important;}<\/style><p class=\"stk-block-text__text\">Complaints and Dispute Settlement Scheme Cordemeyer &amp; Slager Advocaten B.V.<\/p><\/div>\n\n\n\n<p>Our firm is dedicated to the satisfaction of our clients. We will do our utmost to be of service. Nonetheless, you might be dissatisfied with our services. If you should be dissatisfied with the quality of our services or with our invoices, the following provisions will apply.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-stackable-columns alignwide stk-block-columns stk-block stk-71a42b1\" data-block-id=\"71a42b1\"><style>.stk-71a42b1 {margin-top:var(--stk--preset--spacing--64, 4rem) !important;margin-bottom:var(--stk--preset--spacing--64, 4rem) !important;}.stk-71a42b1-column{--stk-columns-spacing:var(--stk--preset--spacing--none, 0px) !important;--stk-column-gap:var(--stk--preset--spacing--40, 2.5rem) !important;row-gap:var(--stk--preset--spacing--40, 2.5rem) !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-71a42b1-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e19cb7f stk-entrance\" data-v=\"4\" data-block-id=\"e19cb7f\"><style>.stk-e19cb7f-inner-blocks{row-gap:var(--stk--preset--spacing--none, 0px) !important;}.stk-e19cb7f {--entrance-transform:translateY(35px) !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e19cb7f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-e19cb7f-inner-blocks\">\n<p>1. The Complaints and Dispute Settlement Scheme for the Legal Profession (<em>Klachten- en Geschillenregeling Advocatuur<\/em>) applies to all our services.<\/p>\n\n\n\n<p>2. If you are dissatisfied with the quality of our services or with any of our invoices, you can submit your objections to the attorney in question or to the complaints officer of Cordemeyer &amp; Slager Advocaten, mr. B.A.M. Cordemeyer. You must file your complaint within three months of the time you have become aware or should have become aware \u2013 within reason \u2013 of the act or omission that gave rise to your complaint. Submitting your complaint to our firm is free of charge.<\/p>\n\n\n\n<p>3. We will contact you as soon as possible to try to find a solution to the problem that has arisen. We will always confirm the proposed solution in writing. If you are dissatisfied with our response, you can file a complaint with the Disputes Committee for the Legal Profession (<em>Geschillencommissie Advocatuur<\/em>). The Disputes Committee can only be addressed if you have first filed your complaint at our firm. However, you can file your complaint directly at the Disputes Committee if our firm has failed to react, in writing, to your complaint within four weeks after it has been submitted.<\/p>\n\n\n\n<p>4. The Disputes Committee will handle the case in accordance with the Legal Profession Disputes Committee Rules (<em>Reglement Geschillencommissie Advocatuur<\/em>) in force at the time the complaint is filed. You can request a copy of these Rules by contacting the Disputes Committee at PO Box 90600, 2509 LP The Hague.<\/p>\n\n\n\n<p>5. You can file your complaint at the abovementioned address within twelve months following the date of our firm\u2019s written response. Upon the expiration of this term, you will no longer be entitled to file your complaint.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-37c961d stk-entrance\" data-v=\"4\" data-block-id=\"37c961d\"><style>.stk-37c961d-inner-blocks{row-gap:var(--stk--preset--spacing--none, 0px) !important;}.stk-37c961d {--entrance-transform:translateX(50px) !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-37c961d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-37c961d-inner-blocks\">\n<p>6. Our firm is entitled to submit unpaid invoices to the Disputes Committee.<\/p>\n\n\n\n<p>7. If you are a private person, the Legal Profession Disputes Committee Rules provide for a binding opinion, unless you have filed your complaint at a the Court within one month after it has been dealt with by our firm. In the event the claim is to be collected from a private person, binding advice can only be provided if the outstanding amount has been paid into the Disputes Committee\u2019s account. If the outstanding amount is not paid to the Disputes Committee, the complaint will be settled by arbitration.<\/p>\n\n\n\n<p>8. The Disputes Committee is authorized to decide on complaints about the quality of legal services and about the sums invoiced. In addition, the Disputes Committee is authorized to decide on claims for damages to a maximum of \u20ac 10,000. Larger claims can only be submitted to the Disputes Committee if the amount of the claim is reduced to \u20ac 10,000 and the excess is waived in writing.<\/p>\n\n\n\n<p>9. Decisions of the Disputes Committee about the quality of our services will not be seen as final in Court proceedings on claims larger than \u20ac 10,000. This means that you cannot rely on the Disputes Committee\u2019s decision in Court proceedings on claims for damages amounting to more than \u20ac 10,000.<\/p>\n\n\n\n<p>10. The Disputes Committee will decide to the exclusion of the Court. The Disputes Committee\u2019s decision cannot be appealed against.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Complaints Settlement Complaints and Dispute Settlement Scheme Cordemeyer &amp; Slager Advocaten B.V. Our firm is dedicated to the satisfaction of our clients. We will do our utmost to be of service. Nonetheless, you might be dissatisfied with our services. 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